What is your return policy?
Once an order has been placed and deposit taken, refunds cannot be made. Full payment must be made before delivery. All products are covered by manufacturers warranty. If any fault is found which is covered by such warranty, it will be repaired or replaced as per manufacturers warranty. If wear and tear or misuse is suspected then any warranty is void. Items of a personal nature such as pressure cushions cannot be returned for hygiene reasons.  If a customer finds any item unsuitable after using it for a period of time, we may offer a buy back or part exchange for another item at our discretion. 

Methods of Payment?
We normally require a 50% deposit when ordering. Payment by bank transfer, cheque or cash. Balance will be taken when product comes into stock and handover/delivery is arranged. 

Delivery
Blackdene Mobility will endeavour to handover goods as soon as they come into stock and at a time to suit the customer. Balance must be paid before any delivery/handover.

How long does it take to have an assessment visit?
Some basic information can be taken over the phone before hand to see if a visit is appropriate. Then at the visit assessment normally takes anywhere between 20-60 mins depending on the complexity of the person. It's vital we complete a thorough assessment in order to provide you with the most appropriate equipment to meet your needs. Blackdene Mobility believe it is better to spend a little time to get it right first time rather than you buying the wrong product that does not meet your needs and wastes your money. 

Can Blackdene Mobility visit me at work or somewhere other than my home?
Yes. If you think you will want to use your equipment at work or at a holiday home for instance, then we can assess you there. At the end of the day, we want to ensure you get want you need, what you want and you're fully satisfied with our service.